Home Loan Servicing Home Loan Servicing
Contact Us
Customer Service
Automated Loan Information Line
866.570.5277
Customer Service Hours (Pacific Time):
Monday – Thursday 5 a.m. to 8 p.m.
Friday 5 a.m. to 6 p.m.
Having difficulty making your payment?
Loan specialists are available (Pacific Time):
Monday – Thursday 5 a.m. to 9 p.m.
Friday 5 a.m. to 6 p.m.
Saturday 9 a.m. to 12 p.m. (hours may vary)
Make a Payment
Please select the state from which you are mailing:

Be sure to include your name and mortgage loan number on your payment.
Send Requests for Assistance and Required Documents to Seterus
Upload to Website (Documentation only)
Click on Document Center/
Document Upload tab
OR
www.seterus.com/uploadmydocs
Express Delivery Address
Seterus, Inc.
758 Rainbow Road
Windsor, CT 06095
Regular Mail Address
Seterus, Inc.
PO Box 1077
Hartford, CT 06143-1077
Fax
866-578-5277
Please allow up to 12 hours for
your fax to be uploaded in our
system.
Be sure to include your name and mortgage loan number.
Exclusive Address for Notices of Error, Requests for Information, and Qualified Written Requests
For more information on what constitutes a “Notice of Error, Request for Information, or Qualified Written Request,” please visit our FAQs.

If you would like to write to us to request information about your mortgage loan or to notify us of an error on your account, please write:
Seterus, Inc.
PO Box 1077
Hartford, CT 06143-1077

Be sure to include your name, your mortgage loan number, property address, and a statement of either the information you are requesting or the error you believe has occurred.