Home Loan Servicing Home Loan Servicing
Contact Us
Customer Service
Automated Loan Information Line (24/7)
866.570.5277
Business Hours (U.S. Continental Local Time)
Monday – Friday 8 a.m. to 5 p.m.
Make a Payment
Please select the state from which you are mailing:

Be sure to include your name and mortgage loan number on your payment.
Send Requests for Assistance and Required Documents to Seterus
Upload to Website (Documentation only)
Click on Document Center/
Upload button
OR
www.seterus.com/uploadmydocs
Express Delivery Address
Seterus, Inc.
758 Rainbow Road
Windsor, CT 06095
Regular Mail Address
Seterus, Inc.
PO Box 1077
Hartford, CT 06143-1077
Fax
866.578.5277
Please allow up to 12 hours for
your fax to be uploaded in our
system.
Be sure to include your name and mortgage loan number.
Hazard Claims
Seterus uses NGLS Insurance Services, Inc. (NatGen) to assist homeowners in the event of loss or damage to property securing the loans that we service.
Phone
866.454.8426

Fax
866.255.2821
Web
Access claim information and upload new documents
www.propertyclaimcenter.com
Express Delivery Address
NatGen Property Loss Department
827 West Grove Avenue
Mesa, AZ 85210
Regular Mailing Address
NatGen Property Loss Department
PO Box 52009
Phoenix, AZ 85072-2009
Property Insurance
Seterus uses NGLS Insurance Services, Inc. to determine if the loans we service are properly insured.
Phone
866.745.9798

Fax
855.640.4870
Web
Update homeowners policy information on file
www.ihaveinsurance.com/seterus
Express Delivery Address
NGLS Insurance Services
5001 N. Riverside Drive #105
Fort Worth, TX 76137
Regular Mailing Address
NGLS Insurance Services
PO Box 961299
Fort Worth, TX 76161-0299
Property Taxes
Seterus uses LERETA, LLC (LERETA) to provide tax-monitoring services on escrowed loans.
Phone
866.384.6919
Express Delivery Address
LERETA, LLC
1123 Park View Drive
Covina, CA 91724
Regular Mailing Address
LERETA, LLC
PO Box 1499
Covina, CA 91722
Fax
626.543.1945
Exclusive Address for Notices of Error, Requests for Information, and Qualified Written Requests
For more information on what constitutes a “Notice of Error, Request for Information, or Qualified Written Request,” please visit our FAQs.

If you would like to write to us to request information about your mortgage loan or to notify us of an error on your account, please write:
Seterus, Inc.
PO Box 1077
Hartford, CT 06143-1077

Be sure to include your name, your mortgage loan number, property address, and a statement of either the information you are requesting or the error you believe has occurred.