Home Loan Servicing Home Loan Servicing

If your loan originated with an escrow account, you may be required to maintain the escrow account for the life of the loan. There may also be other reasons you would be required to maintain an escrow account.

If you would like to request to open or close an escrow account, please send a written request to us at the Requests for Assistance address. Include your current tax and/or insurance bills for a faster resolution when requesting to open an escrow account.

Note: At this time, we do not escrow homeowners association or co-op dues.

A deficiency exists when the escrow account balance is negative, which typically occurs when a mortgage servicer advances funds to make a tax or insurance payment when there are insufficient funds in the escrow account to cover the payment.

A notification will be sent to your Seterus online Secure Inbox once we receive your fax. To check the status of your fax please log into your online account. Please allow up to 12 hours for your fax to be uploaded in our system. If you do not have an online account with Seterus, you can create one by clicking the Need to Register link in the MyMortgage Login box above.

We will also send a notification to your personal e-mail account on file once the fax has been received.

You can "opt out" of receiving personal email notices using the My Profile "link" tab within your online account.