If your property has been affected by a federally-declared natural disaster,
we encourage you to contact your homeowner’s insurance company right away.
Once you have filed a claim and have received your claim documentation, please
contact NGLS Insurance Services, Inc. (NatGen) at 866.454.8426 to initiate next
steps. Seterus uses NatGen to assist homeowners in the event of loss or damage
to property securing the loans that we service. Click here
for information on the claims process.
If you are having trouble paying your mortgage as a result of a natural disaster, contact us at 866.570.5277. Homeowners who are experiencing difficulty paying their mortgage may qualify for a variety of options including reduced or no payment programs.
In the meantime, please continue making your mortgage payments.Additional resources
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