Home Loan Servicing Home Loan Servicing

2018 year-end mortgage interest statements (IRS Form 1098) are now available in the Document Center in your secure account. All year-end tax statements will be mailed by January 31, 2019 (for anyone not enrolled in paperless delivery). Please note that private mortgage insurance (PMI) premiums paid are no longer deductible; therefore, even if you pay PMI, box 5 on your 2018 IRS Form 1098 will be blank. Contact your tax advisor with questions.

About Seterus, Inc.

Seterus, Inc., one of the nation's leading specialty loan servicing companies, is a fully integrated loan servicing company consisting of experienced, skilled professionals using leading technology. Customer service is our top priority in all interactions that we have with the borrowers we serve.

Disaster Relief

If your property has been affected by a natural disaster, we hope you and your family are safe. We encourage you to contact your homeowner’s insurance company right away. If you need assistance making your mortgage payment due to the disaster, contact us at 866.570.5277. Click here for more information.

How To Make Your Payment

Seterus provides you with many options to make your mortgage payments. Make your payments online, by phone, mail, or even set up recurring payments directly from your bank account.

Automated Loan Info Line

Call us toll-free at 866.570.5277 , 24 hours a day, 365 days a year, for automated account balance, payment information, and tax reporting (IRS Form 1098) information concerning your Seterus mortgage loan. If your loan qualifies, you can also request a payoff through the automated line.

Hope for Homeowners

HOPE NOW is a cooperative effort between counselors, investors, and lenders to maximize outreach efforts to homeowners in distress. HOPE NOW's counseling services are free and available 24 hours a day at 888.995.HOPE or www.hopenow.com.

The U.S. Department of Housing and Urban Development (HUD) funds free or very low cost housing counseling across the nation. Call HUD at 800.569.4287, call the WA Department of Commerce at 877.894.HOME (4663), or visit the HUD website at www.hud.gov. For the hearing impaired, the HUD text telephone (TTY) number is 202.708.1455.

Experiencing Financial Difficulties?

We understand that circumstances may make it difficult to pay your mortgage on time. If you are experiencing problems, contact us at 866.570.5277.

It is important to be familiar with the foreclosure alternatives available to you. For information on requesting assistance and the required documentation, click here. For tips and tools to help you every step of the way, click here to view the Know Your Options website.
Seterus NMLS ID Number: 787641
NMLS Consumer Access